Need help with Is It On? Start with the FAQ below, or contact us directly.
Frequently Asked Questions
Do I need to create an account?
No. Is It On has no sign-in. Your tracked shows are linked only to an anonymous identifier for your device.
How do I get episode reminders and Live Activity updates?
Make sure notifications are enabled for Is It On in iOS Settings. Once enabled, the app schedules reminders and Live Activity updates automatically for the shows you track.
How do I sync my tracked shows between my iPhone and iPad?
Sign into the same iCloud account on both devices. Your list syncs automatically via Apple's iCloud Key-Value store.
How do I delete my data?
Go to Settings → Delete My Data. This permanently removes your server-side record and resets the app.
How do I restore my "Unlimited" purchase?
Go to Settings → Restore Purchases. Since Unlimited is a one-time Apple In-App Purchase, it restores automatically when you're signed into the same Apple ID.
Where does show, episode, and poster artwork come from?
From TVmaze, licensed under CC BY-SA 4.0. Poster images load directly from TVmaze's servers.
Where does "where to watch" and rating information come from?
From Watchmode and JustWatch. Availability can vary by region and change without notice on the streaming service's end.
I can't find a show, or its schedule looks wrong. What do I do?
Coverage depends on TVmaze's database. If a show is missing or its schedule is off, it's most likely not yet listed or updated on TVmaze's end.
Still Need Help?
Email us at support@apptaptap.com and include your device model and iOS version if reporting a bug.