Need help with Lineup? Start with the FAQ below, or contact us directly.
Frequently Asked Questions
How do I create an account?
Lineup uses Sign in with Apple — no separate password to create. You can choose to share or hide your email address when you sign in.
How do I add friends?
Share your friend code with someone, or enter theirs, from your profile screen. Once you're friends, you'll see each other's activity feed and ratings.
How does the on-site friend finder work, and why does it need Bluetooth and location access?
It uses Nearby Interaction, Wi-Fi Aware, and Multipeer Connectivity to find nearby friends directly between devices. Background location and Bluetooth permissions are used only to power this feature — your location is never sent to our servers.
How do I link Apple Music or Spotify?
Go to Settings → Connected Services. Apple Music links on-device via MusicKit. Spotify links via OAuth so Lineup can create playlists on your behalf.
How do I restore my "Unlimited" purchase?
Go to Settings → Restore Purchases. Since Unlimited is a one-time Apple In-App Purchase, it restores automatically when you're signed into the same Apple ID.
How do I block or report someone?
Open their profile and choose Block or Report. Blocked users can no longer see your activity or contact you.
How do I delete my account and data?
Go to Settings → Account → Delete Account. This permanently removes your account and associated data and revokes your Sign in with Apple authorization.
Why do I see festival or artist names in the app — is Lineup affiliated with them?
No. Lineup is an independent companion app. Festival, venue, and artist names are shown only for identification (nominative use); Lineup is not affiliated with, sponsored by, or endorsed by any of them.
Still Need Help?
Email us at support@apptaptap.com and include your device model and iOS version if reporting a bug.