Need help with Lineup? Start with the FAQ below, or contact us directly.
Frequently Asked Questions
Do I need an account, and how do I sign in?
No. You can browse lineups and rate artists without one. To sync across devices and add friends, sign in with Apple, Google, or an emailed one-time code: enter your email address and we'll send you a code to type into the app. Open the sign-in options by tapping the account row at the top of Settings. With Sign in with Apple you can choose to share or hide your email address.
How do I add friends?
Friends need to be signed in. Share your friend code with someone, or enter or scan theirs, from your profile. Once you're friends, you'll see each other's activity feed. If you aren't signed in, you can still sync with people by joining the same crew with a crew code.
How do I link Apple Music or Spotify?
Open your profile (tap your name at the top of Settings, or your avatar on the Friends tab) and choose Music Service. Apple Music links on-device via MusicKit. Spotify links by signing in on Spotify's own screen, and Lineup then talks to Spotify directly from your device.
Is the Season Pass a subscription?
No. The Season Pass is a one-time purchase for a festival season. You pay once, you're never billed again, and it's yours to keep.
What does the Season Pass include?
Your first festival each season is free. A Season Pass, such as the "2027 Season Pass," lets you follow any number of festivals in that season. The purchase screen shows exactly what it covers and its price before you buy.
How do I restore my Season Pass?
Go to Settings → Season Pass → Restore Purchases, or tap Restore Purchases on the purchase screen. Sign in to the same Apple Account you bought it with. Refunds are handled by Apple at reportaproblem.apple.com.
Does Lineup track my location?
No. Lineup only asks for your location if you tap "Near me" in the festival picker, and it uses it on your device to sort festivals by distance. It is never uploaded.
How do I block or report someone?
Open their profile and choose Block or Report. Blocked people can't find you or send you requests. To review the people you've blocked, open your profile and choose Blocked Users. To report a crew name, open the crew and choose Report crew name.
How do I delete my account and data?
Tap your name at the top of Settings to open your profile, choose Account & Sync, then Delete Account. This deletes your account and its data from our servers and revokes your Sign in with Apple authorization. If you use Lineup as a guest instead, choose Stop Syncing in the same place to delete your guest identity and its crews and RSVPs. Ratings stored on your phone stay on your phone.
Why do I see festival or artist names in the app — is Lineup affiliated with them?
No. Lineup is an independent companion app. Festival, venue, and artist names are shown only for identification (nominative use); Lineup is not affiliated with, sponsored by, or endorsed by any of them.
Still Need Help?
Email us at support@apptaptap.com and include your device model and iOS version if reporting a bug.